Return Policy & Warranty
We are confident you will love our SilkIPL hair laser removal device! However, if you believe the product does not function correctly as we have described or shown but you have opened the product and would like a refund, we offer a 30-day or money back guarantee provided that you have followed all correct use instructions after contacting the customer care specialist team.
SilkIPL offers a 30-day return policy from the delivery date for a SilkIPL device. To arrange for the return of a SilkIPL device, please contact our Customer Service on WhatApp (0012028526247) or by email at [email protected].
When sending an item back to us please understand the shipping costs are your responsibility. However, if your item is deemed to be faulty by us (wrong product or a non-working\damaged product), we will credit the shipping costs back to you.
Your account will be credited within 30 days of receipt of the item at our warehouse and will be applied to the original form of payment.
We recommend that when sending an item back to us, you use a carrier that offers shipment tracking or either insure your package for a safe return to ensure the shipment is covered for any damages or loss in transit. If you choose to use a carrier that does not offer tracking or insurance, you will be responsible if the item is lost or damaged during shipping.
- If the order was shipped for free an inbound shipping fee of 30 USD or equivalent will be deducted from the refund amount.
- In case the customer used a coupon or a balance, the coupon amount will not be refunded.
- In case a customer receives free credit or a free purchase voucher, he is not entitled to convert the balance into cash.
- In case customers purchase the products via Visa or MasterCard, the refund will be made through re-payment to the same Visa or MasterCard that the purchase was made with.
We strive to provide our customers with excellent quality products, however being the nature of electronics from time to time there may be faults. We offer a full 2-years warranty on our product.
To submit a warranty claim, please contact our Customer Service on WhatsApp at (0012028526247) or by email at [email protected].
This warranty does not apply to:
- Damages or faults caused by accidents, abuse, and misuse.
- Damages caused by wear and tear, theft or loss.
- Damages or faults caused by product tampering or use of third-party accessories.
- Use that is not in accordance with the listed instructions on the product packaging.